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Leo Duncan trading as LTHP Delivery & Turnaround Time Policy

 

 

At Leo Duncan trading as LTHP (hereinafter referred to as 'LTHP'), my commitment is to provide you with outstanding photography services and a seamless experience. Please review the following policy related to my services for clarity and transparency in our working relationship.

 

 

1. Standard Delivery Time:

Your final edited photographs will be ready within 4 business days from the shoot date. I dedicate careful attention to editing each photograph to ensure it meets my quality standards.

 

 

2. Commercial Premium Package:

For Commercial sessions, I offer a premium package with priority delivery. Clients who opt for this package can expect their final edited photographs within just 24 hours from the session date.

 

 

3. Peak Sessions or Busy Periods:

During peak session times or periods of high demand, the delivery time may be extended by up to 1 additional week. This allows me to maintain the exceptional quality of my work even during busy periods.

 

 

4. Expedited Delivery Option:

Should you require faster delivery, I offer an expedited delivery option for a fee of £50.00, this will have your photos ready within 48 hours of the session date. Please keep in mind that expedited delivery is subject to availability. To explore this option, kindly enquire in advance.

 

 

5. Estimated Delivery Date:

Upon booking a photography session, I will provide you with an estimated delivery date that aligns with the standard 4 day time frame. This estimate gives you a clear idea of when you can expect to receive your final edited photographs.

 

 

6. Communication Throughout:

The contract will clearly specify the 4 day delivery time frame. I am committed to keeping you informed during the process. Expect regular updates through SMS or email, ensuring you are well-informed and confident in the progress.

 

 

7. Unforeseen Delays:

If, for any unforeseen reason, I cannot meet the specified delivery time frame, rest assured that I will promptly communicate any changes. In such cases, I will provide you with a new delivery date.

 

 

8. Receiving the Images:

The delivery of final edited photographs will only be completed upon full payment in accordance with the agreed terms. I will deliver your final edited photographs via a dedicated folder hosted on Dropbox, or via a private album on my website. All photographs are provided in full resolution, ensuring the utmost quality for your treasured memories.

 

 

9. Client Satisfaction:

Your satisfaction is my priority. Should you have any questions, concerns, or unique requirements, please feel free to share them with me. I am dedicated to ensuring your experience is exceptional.

 

 

10. Album/Folder Expiration Date:

The private album or dedicated folder containing your final edited photographs will be accessible for a period aligned with the agreed-upon date specified in both the invoice and contract. It is the client's responsibility to download and secure their photographs within this timeframe. After the expiration date, access to the album or folder may be restricted. In the event that you require an extension or encounter difficulties accessing your photographs before the expiration date, please contact me promptly to discuss potential solutions. I am committed to providing support to ensure a smooth and satisfactory experience.

 

 

12. Usage and Reproduction:

The client acknowledges that all final edited photographs provided by LTHP are the intellectual property of LTHP. The client is granted certain usage rights for the images (please find this information attached to the delivery email, and also in the Dropbox folder) and agrees not to reproduce, print, or alter the images in any form, including sizing adjustments, without the explicit written consent of LTHP. Any usage beyond the agreed use requires prior written consent from LTHP. Unauthorized reproduction or alteration of the images constitutes a breach of this agreement.

 

 

My Delivery and Turnaround Time Policy is designed to provide transparency and clarity throughout our collaboration. I appreciate your understanding and cooperation. Should you have any questions or require further clarification, please don't hesitate to reach out to me at contact@lthp.co.uk.

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