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Leo Duncan trading as LTHP Dispute Resolution Policy

 

 

At Leo Duncan trading as LTHP (hereinafter referred to as 'LTHP'), my commitment is to provide you with outstanding photography services and a seamless experience. Please review the following policy related to my services for clarity and transparency in our working relationship.

 

 

1. Communication and Resolution

Open communication is essential to resolving disputes. If you have a concern or dispute, please reach out to me via email at contact@lthp.co.uk. I value your feedback and will make every effort to address the matter promptly.

 

2. Direct Contact

In the event of a dispute, your first step is to contact me directly. I encourage you to provide a clear description of the issue so that I can fully understand your concerns and work towards a resolution.

 

 

3. Mediation

If direct communication does not lead to a resolution, I may suggest mediation. Mediation involves a neutral third party who facilitates discussions between both parties to reach an agreement.

 

 

4. Third-Party Review

If mediation does not lead to a satisfactory resolution, both parties may agree to involve a neutral third party for review. This could be a professional organization or an industry expert who can offer an unbiased opinion on the matter.

 

 

5. Final Decision

While I am committed to resolving disputes amicably, if no resolution is reached through the aforementioned steps, both parties reserve the right to make their own decisions about further actions. This may include seeking legal advice or pursuing other avenues for resolution.

 

 

6. Confidentiality

Throughout the dispute resolution process, confidentiality is maintained to ensure the privacy of both parties and the sensitive information shared during the discussions.

 

 

7. Resolution Time frames

I prioritize timely resolution of disputes. I will provide updates on the progress of the resolution process and work diligently to find a solution within a reasonable time frame.

 

 

8. Continuing Professional Relationship

I value my clients and aim to maintain a positive professional relationship. My intention in dispute resolution is to find a fair solution that upholds my commitment to providing quality services.

 

 

My Dispute Resolution Policy is designed to provide transparency and clarity throughout our collaboration. I appreciate your understanding and cooperation. Should you have any questions or require further clarification, please don't hesitate to reach out to me at contact@lthp.co.uk.

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